What are integrations

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Sylwia Kocur
3 min read
updated: Jan 3, 2024

ChatBot is a universal chatbot framework that easily integrates with popular messaging products and more. You can use it to speed up your support, sales, and marketing processes. It is easily customizable and takes only a few minutes to set up.

You can create the bot automatically by scanning your knowledge source or by adding content to it manually. Then, you can integrate it with your favorite products or install it on your website. Moreover, you can use the same bot in many places at once.

How to integrate the botLink icon

We have multiple channels you can integrate the bot with natively. Which means you can connect your bot directly from our product. All you need to do is go to the bot, choose the integration from the list, and integrate it with only a few clicks.

Available integrationsLink icon

We have multiple products you can integrate the bot with. Based on your needs, you can integrate it with messaging products, ticketing systems, and more. All (mostly) without coding!

  • LiveChat - chat with customers in real-time. Using this integration, you can send the chat from the bot to the agent or tag chats for quicker categorization.

  • HelpDesk - manage and store all your tickets in one place. Depending on your needs, you can create tickets in several places in the bot.

  • Facebook Messenger - boost your engagement and take care of customer support at once with this integration.

  • Slack - add the bot to answer your users’ or teammates’ most frequent questions. You can add it to a channel or use it in private messages. You can create tickets, send status updates, or chat with the bot in threads.

  • Freshdesk - create support tickets directly in chats or gather new sales contacts with this integration. You can choose which action you want to take at any place in the bot.

  • Shopify - offers customer service support 24/7 with customized store experience. With this integration, you can promote your products, check order statuses, and answer popular questions.

  • Zapier - lets you connect more than 1000 products. You can pass users’ information and automate more tasks with this integration.

  • Zendesk - create Zendesk tickets directly in the chat. You can gather all the necessary information in the chat and pass it to your Zendesk account to reconnect with the customer later.

  • Webhooks - enable a two-way communication with your backend. This integration will pass the information gathered during the chat to your external services and will return a response based on your and your users’ needs. This is the only integration requiring coding skills.

  • WordPress - help your customers round-the-clock and improve conversion rates to grow your revenue effortlessly. You can use our plugin to integrate the bot with your site directly in the WordPress panel.

Additionally, weโ€™ve prepared a ChatBot Chat Widget that you can quickly implement on your website. Select Chat Widget from the integrations panel. Choose from various features to personalize the widget and adjust its look to your business’s aesthetics.

Based on your feedback, weโ€™re constantly working to bring more integrations to ChatBot. We depend on your votes for our development process - you can vote for a new integration below the available integrations list.

If you’d like an update on the new integration status, contact us at support@chatbot.com.

Based on your feedback, weโ€™re constantly working to bring more integrations to ChatBot. We depend on your votes for our development process - you can vote for a new integration below the available integrations list.

If you’d like an update on the new integration status, contact us at support@chatbot.com.

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